What is an acceptable way for a mortgage loan originator to inform borrowers about new relevancies?

Sharing updated rates directly is the most acceptable way for a mortgage loan originator to inform borrowers about new relevancies. This approach ensures that borrowers receive timely and accurate information regarding their loan options, rates, and any changes that may affect their financial decisions. Direct communication fosters transparency and allows borrowers to make informed choices based on the most current information available.

In a fast-changing market, timely updates about rates can significantly impact a borrower's decision-making process, especially if they are considering locking in a rate or moving forward with their mortgage application. Direct communication can also help build trust between the mortgage loan originator and the borrower, as it demonstrates a commitment to keeping them informed.

The other methods mentioned would not provide the same level of immediacy or accessibility. For instance, waiting to update borrowers after a loan is processed could result in significant delays in decision-making. Additionally, relying on the return of a loan officer or limiting communication to official letters can hinder the flow of important information when it is needed most. Directly sharing updated rates aligns with best practices in mortgage origination and customer service.